Frequently Asked Questions

Got a question? We have an answer!

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16 articles in this collection
Written by Vladislav Podolyako and Dariia

How to download an invoice?

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Written by Dariia
Updated over a week ago

Spam Fix and Warm-Up: What’s The Difference?

Let’s get started with telling the difference between warm-up and spam fix.
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Written by Dariia
Updated over a week ago

What means "Undelivered" on the Folderly chart?

Description of the "Undelivered" and why your emails end up there.
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Written by Dariia
Updated over a week ago

How to filter Warmup messages in your inbox (Basic Account)

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Written by Dariia
Updated over a week ago

Spam reason: "This message has been written in a different language from the language that is mainly used for this account."

It’s written email in a different language than your messages typically use.
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Written by Dariia
Updated over a week ago

What to do with emails that come from Folderly?

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Written by Dariia
Updated over a week ago

Why Are My Emails Going To Spam?

How to tell if your emails are going to spam
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Written by Vladislav Podolyako
Updated over a week ago

Spam reasons: "Similar messages had been marked as spam in the past" & "Your account had been sending multiple messages identified as spam in the past"

If your email is flagged with either of these messages, your reputation is in the danger zone
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Written by Dariia
Updated over a week ago

What is Email Deliverability?

Understand Email Deliverability
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Written by Vladislav Podolyako
Updated over a week ago

Why should I care about email deliverability?

Understanding email deliverability better
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Written by Vladislav Podolyako
Updated over a week ago

How to filter Folderly messages in your Outlook inbox | Premium Account

Follow these instructions to keep your mailbox clean from warm up emails that Folderly sends.
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Written by Dariia
Updated over a week ago

I have a custom email provider, can I still use your product?

How to connect custom email provider
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Written by Vladislav Podolyako
Updated over a week ago

How does email spam testing work?

About email spam testing
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Written by Vladislav Podolyako
Updated over a week ago

How to create and use Gmail filters | Premium Account

Use our simple guide to create rules to filter emails in Gmail
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Written by Dariia
Updated over a week ago

Gmail filtered your email to the Promotions folder?

Best practices fix or avoid getting into the Promotions folder
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Written by Vladislav Podolyako
Updated over a week ago

What are the DMARC passing requirements?

How to pass DMARC authentification
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Written by Vladislav Podolyako
Updated over a week ago