Frequently Asked Questions

How to download an invoice?

Written by Dariia
Updated over a week ago

Spam Fix and Warm-Up: What’s The Difference?

Let’s get started with telling the difference between warm-up and spam fix.

Written by Dariia
Updated over a week ago

What means "Undelivered" on the Folderly chart?

Description of the "Undelivered" and why your emails end up there.

Written by Dariia
Updated over a week ago

How to filter Warmup messages in your inbox (Basic Account)

Written by Dariia
Updated over a week ago

Spam reason: "This message has been written in a different language from the language that is mainly used for this account."

It’s written email in a different language than your messages typically use.

Written by Dariia
Updated over a week ago

What to do with emails that come from Folderly?

Written by Dariia
Updated over a week ago

Why Are My Emails Going To Spam?

How to tell if your emails are going to spam

Written by Vladislav Podolyako
Updated over a week ago

Spam reasons: "Similar messages had been marked as spam in the past" & "Your account had been sending multiple messages identified as spam in the past"

If your email is flagged with either of these messages, your reputation is in the danger zone

Written by Dariia
Updated over a week ago

What is Email Deliverability?

Understand Email Deliverability

Written by Vladislav Podolyako
Updated over a week ago

Why should I care about email deliverability?

Understanding email deliverability better

Written by Vladislav Podolyako
Updated over a week ago

How to filter Folderly messages in your Outlook inbox | Premium Account

Follow these instructions to keep your mailbox clean from warm up emails that Folderly sends.

Written by Dariia
Updated over a week ago

I have a custom email provider, can I still use your product?

How to connect custom email provider

Written by Vladislav Podolyako
Updated over a week ago

How does email spam testing work?

About email spam testing

Written by Vladislav Podolyako
Updated over a week ago

How to create and use Gmail filters | Premium Account

Use our simple guide to create rules to filter emails in Gmail

Written by Dariia
Updated over a week ago

Gmail filtered your email to the Promotions folder?

Best practices fix or avoid getting into the Promotions folder

Written by Vladislav Podolyako
Updated over a week ago

What are the DMARC passing requirements?

How to pass DMARC authentification

Written by Vladislav Podolyako
Updated over a week ago