Welcome to Folderly!🎉
We're excited to have you here. To help you make the most of your experience, we've compiled this guide to navigate you through the platform's various features and functionalities. Start your journey on our home page.
Home page
A navigation bar in the top right corner contains several dots. Let's take a closer look at each of these dots.
Use these dots to create a new Folderly account. You can find a step-by-step guide by following this link.
By clicking on the gear icon, you can configure your profile settings. You can access a step-by-step guide on how to do this by following this link.
This icon will lead you to our help center, where you can find all the information you need to manage your profile effectively.
The final dots in this section contain comprehensive information about your account.
In the upper-left corner, you'll find a Search bar that lets you quickly locate the domains or mailboxes you need.
On the opposite side, you'll see an 'Add mailbox' dot in the top-right corner. You can use these dots to add mailboxes to your account. For step-by-step instructions, please follow the guide provided at the following link: Connection Guidelines.
To the left of it, you'll notice a Seats bar displaying the number of available slots. You can manage these slots using the guide available at the following link.
Under the search line, five columns consist of information about your domains.
Beneath the 'Domain' section, you will find the names of your domains.
The 'Mailboxes' section displays two numbers: the left number indicates the number of enabled mailboxes, while the right number represents the total number of mailboxes on the domain, including both enabled and disabled ones.
The 'Daily upkeep' section provides information about the status of Folderly's daily operations. It can either display 'Daily upkeep completed,' as shown on the screen, or it may show you information about the remaining time for completion.
'Inbox rate' shows you the percentage of emails that successfully land in the inbox.
'Score' indicates the overall score of your domain, ranging from 0 to 100.
You can easily view all connected mailboxes with this domain by clicking the dropdown arrow. After selecting a mailbox, you will be directed to the Dashboard page.
Dashboard page
The Folderly deliverability dashboard serves as the primary section within the application and is designed to provide you with a thorough overview of your mailbox's current status and performance.
Folderly score
The Folderly Score is a unique metric created by Folderly to assess the health of your mailbox in a more comprehensive way than ever before. This score considers factors such as inbox placement rate, spam triggers, and adherence to best practices, offering you a complete picture of your mailbox's performance. Ideally, you should aim for a Folderly Score of 95 or higher. This indicates that your deliverability improvement campaigns effectively perform their intended function.
The left sidebar of the Folderly Score displays the overall score for your domain, which can range from 0 to 100.
The middle section of the Folderly Score is divided into four parts:
The top Section provides information about the status of Folderly's daily operations. It can display either 'Daily upkeep completed,' as currently shown, or it may show you the remaining time for completion.
'Inbox' Section finds information about the percentage of emails that successfully land in the inbox folder.
'Spam' Section: This section offers insights into the percentage of emails that end up in the spam folder.
'Other' Section: The final part provides information about the percentage of emails delivered to folders other than the inbox, such as the Promotion folder.
These sections together give you a detailed overview of your email deliverability performance.
The third section offers valuable insights and guidance on preventing emails from ending up in the Spam folder.
'Best practices' - In this section, you'll discover best practices and recommendations for your outreach, carefully curated by the Folderly deliverability team. This resource is set to become available in Q3.
'Spam triggers' - The Spam Triggers feature enables you to explore in-depth analytics regarding spam triggers originating from different email service providers. You can access this feature by clicking on the corresponding tab in the left menu or directly navigating from your deliverability dashboard. Within this feature, you'll find a list of triggers that occurred on the same day you're checking this tab, along with detailed explanations of why these triggers appeared and guidance on how to resolve them.
Moving further down, you'll come across the Deliverability Report bar. This feature allows you to analyze and view your deliverability rates for a specific period of time.
The Folderly deliverability dashboard serves as the primary hub within the app, offering you a comprehensive understanding of your mailbox's current condition. To access insights about the percentage of emails landing in different folders, hover your mouse over the specific column of interest. This action will provide you with detailed information regarding email placement in the inbox, spam folder, and other folders.
You can generate a deliverability report for a custom date range using the date navigation feature. For detailed step-by-step instructions, please follow this link.
You'll find a navigation bar on the left side with various components. We've already covered Dashboard, Best Practices, and Spam Triggers. Now, let's explore the other sections.
Folderly logs
'Folderly logs' - provide information about your mailbox interaction.
You can use the search bar to locate the mailbox to which you sent an email quickly. Additionally, the date navigation bar allows you to select a specific time period for your analysis. These features enhance your ability to manage and review your email data efficiently.
In this section, you'll come across a table that provides the following information:
Mailbox: This column displays the mailbox to which you sent the email.
Template Name: It shows the template you used for sending the email.
IP Address: This column lists the IP address from which the email was sent.
Folder: It indicates the folder in which the email was received.
Date and Time: This column shows the date and time when the email was sent.
This table offers a comprehensive view of your email data, allowing you to track and analyze various aspects of your email communication.
Email templates
The 'Email Template' tab is a place to manage and attach templates to your mailbox. You can also attach and detach emails from your mailbox within this folder. Please refer to this link for a detailed guide on performing these actions.
However, it's essential to exercise caution when removing a template from this folder. Deleting a template from this folder will remove it from your mailbox but not from the Email Template library. If you want to learn how to work with the library, please follow this link.
You can utilize these navigation dots to sort and view the number of templates created using either 'Plain Text' or 'HTML Code.' It provides a convenient way to categorize and assess your templates based on their formatting.
Settings
The 'Settings' tab provides Mailbox settings.
In the interface's top section, you can adjust your limits (the number of emails you can send daily) and customize the sender name. For detailed instructions on how to make these changes, please follow this link. This guide will walk you through the process of modifying your email sending limits and sender name as per your preferences.
You'll see two dots in the second folder: 'Disable Folderly' and 'Delete Mailbox.' It's crucial to exercise caution and avoid pressing these dots without proper consideration. Taking such actions can potentially impact your domain's reputation.
Folderly is designed to operate smoothly daily, contributing to your domain's reputation growth. Therefore, it's generally best to keep Folderly enabled and maintain the stability of your email operations. Making hasty decisions to disable or delete your mailbox can have unintended consequences, so it's advisable to proceed with care and seek guidance if needed.
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