Applies to: All Folderly plans
Overview
If you've forgotten your password or can't sign in to your Folderly account, you can reset it at any time from the login screen.
Before you start
You'll need access to the email address associated with your Folderly account.
The reset link expires after 12 hours. If it expires, you can request a new one.
If your account was created via Google SSO or another identity provider, you won't see a password reset option — manage your password through that provider instead.
Step 1 — Go to the login page
Navigate to app.folderly.com and click Trouble signing in below the sign-in button.
Step 2 — Enter your email address
Type in the email address you used to register with Folderly, then click Send reset link.
You'll see a confirmation message: "Check your email. We have sent recovery instructions to your email."
If you don't receive the email within a few minutes, check your spam or junk folder. The email comes from Sasha@app.folderly.com.
If you receive en error message entering your email address during this step, contact Admin of your Folderly account on your company's end - high chances are that you haven't been invited to the account yet and Admin should invite you as a Member to the account first.
Step 3 — Open the reset email
Find the email with the subject line "Folderly Restore Password" and click the Reset password button inside it.
This opens a secure page on Folderly.
Step 4 — Set a new password
Enter your new password twice to confirm it.
Your password must:
Be at least 8 characters long
Include uppercase and lowercase letters
Include at least one number and one special character
Click Change password to confirm.
Step 5 — Sign in
You'll be redirected to the login screen automatically. Sign in with your email and your new password.
Troubleshooting
Q: I enter my email address and get an error message.
Contact Admin of your oganization for Folderly account - high chances are that you haven't been invited to the account yet and Admin should invite you as a Member to the account first.
Q: I didn't receive the reset email.
Wait 2-3 minutes and check your spam folder. Make sure you're using the same email address you registered with. If the problem persists, contact our support team at support@folderly.com.
Q : The reset link says it's expired.
Links expire after 12 hours. Go back to the login page and request a new one.
Q: I reset my password but still can't log in.
Clear your browser cache and cookies, then try again. If you're using a saved password in your browser, make sure it's updated to the new one.
Q: I don't remember which email I used to sign up.
Reach out to support@folderly.com with any alternate email addresses you may have used. Our team can help locate your account.
Q: My account was created with Google.
If you signed up using Google SSO, you don't have a Folderly-specific password. Manage your Google account password at myaccount.google.com.
Still need help?
Contact our Customer Success team:
Email: support@folderly.com
Live chat: Available from the Folderly dashboard (bottom-right corner)