You see the mailbox disconnected in Folderly with one of the following messages:
Having trouble connecting? Contact our Customer Success Team for help.
We couldn't connect to your mailbox. Update your login credentials to reconnect.
1. To reconnect, please go to the "Mailboxes" tab and click your disconnected mailbox. For example:
2. Go to the "Settings" tab.
3. Click the "Provider settings" tab.
4. Then, please click the "Reconnect" button.
5. You'll be auto-forwarded by Google/Outlook OAuth to the Google/Outlook login page. Click on the email address you want to reconnect.
6. Confirm that you give permission for Folderly to work with your email (if needed).
After that, you'll be forwarded back to Folderly. Congrats, your mailbox is protected again!